Data Deletion Instructions

1. How to Request Deletion

You can request deletion in either of these ways:

• From inside the app — sign in, open Settings → Profile, and choose "Delete account". You will be asked to confirm.
• By email — write to ekhatacloud@gmail.com from the email address registered on your account, with the subject "Data deletion request". If your account uses a phone number rather than an email, include that number so we can identify the account.

We confirm every request in writing and complete verified deletions within 30 days. We may ask you to verify your identity before we act, so that nobody else can delete your business records.

2. What Gets Deleted

• Your user profile: name, email address, phone number, profile photo, and any authentication identifiers received from Google or Meta.
• Any WhatsApp Business account connection you authorised, including stored access tokens, which are revoked at deletion.
• Customer phone numbers and message records we stored solely to deliver documents on your behalf.
• Your session history, device records, and activity logs.

3. What We May Retain, and Why

Pakistani tax, accounting, and company law require businesses to preserve certain financial records for a defined period. Where that applies, we retain the underlying accounting records (such as issued invoices and ledger entries) for as long as the law requires, and we delete or anonymise everything else. Retained records are kept secure and are not used for any other purpose.

If you are a team member of a business account rather than its owner, deleting your user profile removes you and your personal data, but the business's own records remain with that business.

4. Disconnecting WhatsApp Without Deleting Your Account

If you only want to stop E-Khata sending messages from your WhatsApp Business number, you do not need to delete your account. Open Settings → Integrations → WhatsApp and choose "Disconnect". We immediately revoke the stored access token and delete the connection. You can also remove E-Khata's access at any time from your Meta Business Settings.

5. Contact

Questions about deletion, or about this page, can be sent to ekhatacloud@gmail.com. We reply to every request.