When the customer comes back with the box, you already know everything about what is in it

Serials in, serials out, two warranties on each

Scan serials on the goods receipt with the supplier's warranty term, and again on the invoice with the warranty you give the customer. The unit's history records every move, every scan and every state change with a reason. Warranty bands set what each category gets company-wide, and the Warranty Gap and Exposure report prices the window where a failure costs you and not the vendor.

• +Multi-serial scanning on receipts; outbound gate on sales.
• +Supplier and customer warranty per unit; bands per category.
• +Serial Number History and Reconciliation reports.

RMA both ways, with the decision recorded

A customer return goes to inspection and ends in restock, resale as open box, return to the vendor, or write-off, with a reason on the serial. RMA out sends the unit to the vendor against its supplier warranty. Swaps link the two serials. Nothing about a returned unit is left to memory.

• +RMA sent and RMA back as their own screens.
• +Open-box and quarantine states, resellable when you say.
• +Customer Warranty Status and Supplier Warranty Expiry reports.

The showroom side

Barcodes for every model and variant, labels with the price and the Urdu name, a cash counter that settles, discounts within limits and refunds with permission, and a customer portal link so a dealer or a regular customer sees their own ledger. Several showrooms run as real branches with stock in transit between them.

• +Barcodes and label designer.
• +Cash counter with per-user discount limits.
• +Customer portal, WhatsApp receipts and reminders.
• +Branches with transfers and consolidated reports.

FBR, including Tier-1 POS

Larger retailers integrated under FBR's Tier-1 regime configure the POS integration separately from Digital Invoicing, with per-outlet POS IDs. Both file through the same review queue, with HS codes on every model and the returned reference printed on the receipt.